Customer care

Returns & Refunds

Please contact us before returning an item. We will review the order and provide instructions when a return is approved.

Requesting a return

Email support@wonkrhine.com with your order number, the item you wish to return and the reason for the request. Do not send a product back until return instructions have been provided. Unauthorized returns may be refused or sent back to the customer.

Return eligibility

To be eligible for review, an item should be unused, in the same condition in which it was received and returned with its original packaging and included parts. Proof of purchase may be required. Products that show wear, misuse, alteration, missing components or damage unrelated to delivery may not qualify.

Items that may not be returnable

For health, hygiene, safety or regulatory reasons, certain opened, used, personalized, final-sale or perishable products may not be eligible for return. Any product-specific restriction will be shown on the product page or communicated during review. This does not limit rights that cannot be excluded under applicable law.

Damaged, defective or incorrect items

Inspect your order after delivery. If an item appears damaged, defective or different from what you ordered, contact us promptly with clear photos of the product, packaging and shipping label. We will review the information and determine an appropriate remedy.

Return shipping

Return shipping responsibility depends on the reason for the return and the result of our review. Instructions, destination and any applicable shipping responsibility will be provided with the return authorization. Original shipping charges are not refundable unless required by law or confirmed otherwise by us.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after another resolution is approved. Banks and payment providers control when the credit appears in your account. We may deduct amounts permitted by law for missing parts, damage or other loss in value not caused by ordinary inspection.

Exchanges and order cancellations

Contact us before placing a second order if you need a different item. We will explain the available options. Cancellation requests are reviewed when received but cannot be guaranteed after order processing begins.