Orders and delivery

Shipping Policy

This policy explains how WONKRHINE processes and delivers online orders without promising a fixed dispatch or arrival date.

Order processing

Orders are reviewed and prepared after payment is confirmed. Processing may be affected by order volume, product availability, address verification, payment review, weekends, holidays or other operational factors. You will receive an email when order information or tracking becomes available.

Delivery destinations and charges

Available delivery destinations and any applicable shipping charges are displayed at checkout. Availability may vary by product, destination and carrier coverage. We reserve the right to decline or cancel delivery to a location we cannot reasonably serve, with any applicable refund handled to the original payment method.

Tracking information

When tracking is available, it will be sent to the email address provided at checkout. Tracking events are supplied by the carrier and may not appear immediately. Some orders may be delivered in separate packages and may have more than one tracking number.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if a correction is needed. We cannot guarantee changes after processing begins and are not responsible for delays or losses caused by an incorrect or incomplete address supplied at checkout.

Customs, duties and local charges

For cross-border orders, customs authorities may apply duties, taxes or other charges. Unless checkout expressly states otherwise, these charges are the customer's responsibility. Customs procedures and local carrier requirements are outside WONKRHINE's control.

Delays, lost packages and delivery issues

Weather, carrier disruptions, customs reviews, local restrictions and other events beyond our control may affect delivery. If tracking shows an unusual delay, delivery to the wrong location or a package you cannot find, contact the carrier and then email us with your order number and tracking details. We will review the available information and help determine the appropriate next step.

Contact

For shipping questions, email support@wonkrhine.com and include your order number.